Return and Refund Policy

      At Shenzhen Aneng Electronic Co., Ltd, we are committed to ensuring your satisfaction with every purchase. Before shipment, all products undergo a thorough visual inspection to ensure their quality and condition. However, if you encounter any issues with your order, please refer to our return and refund policy below:

Return Request:

You may request a return for any reason within 7 days of receiving your order. Defective items must be returned in their original condition, including all packaging, accessories, and manuals.

Refund Conditions:

Full Refund or Replacement: We offer a full refund or replacement for items in the following circumstances:

Defective items

Lost items

Incorrectly shipped items

Out-of-stock items

Cancelled orders

Partial Refund: A partial refund will be issued for:

Incorrectly purchased items

Items returned more than two weeks after delivery

Items purchased during clearance sales

No Refund, but Replacement Available: We do not offer refunds but provide replacement items for the following:

Incorrect address provided

Undeliverable address

Unable to locate the consignee

Consignee failed to pick up the parcel in a timely manner

Return Procedure:

To initiate a return, please contact us at wenjiajunprivate@gmail.com. If the return is due to a product defect or processing error on our part, we will provide a prepaid shipping label or issue a refund to cover reasonable return shipping costs. Otherwise, you are responsible for the return shipping costs.

Please note that international returns may take up to a month to reach us. Once we receive the returned parcel, we will process your refund within 2 working days and notify you via email.

Initiating a Return:

To initiate a return, refund, or exchange, please contact us at wenjiajunprivate@gmail.com or through our Contact Us page. You may be required to provide a receipt, proof of purchase, and any relevant photographs or videos demonstrating product defects or processing errors.

Upon confirmation, you will receive a new replacement or refund within 1-3 working days.

At Shenzhen Aneng Electronic Co., Ltd, your satisfaction is our priority, and we appreciate your cooperation regarding our return and refund policy.

If you have further questions or concerns, please contact us at wenjiajunprivate@gmail.com